You have been managing customer service at KraussMaffei Berstorff since the beginning of the year. What were your previous responsibilities with the company and what about the new position interests you?
My previous positions gave me the chance to gain deep insights into the KraussMaffei Group's production locations and all segments. As a project manager in global lean management, I assisted with many different modification and optimization processes all along the value creation chain. As manager of the service department in Munich, I was given more responsibility and leadership duties. And that is exactly what I am most excited about. Proximity to the customer and the opportunity to lead my team to success are additional benefits of my position.
Neue ServiceleitungMonika Mayr has been in charge of international extrusion service activities at the Munich location as of January 2018. Over the last 15 years, Monika Mayr worked in various roles within the KraussMaffei Group, which allowed her to acquire extensive experience in procurement and project management. Alongside her work, she completed her studies in Business Administration (B.A.). Most recently, she successfully oversaw various production locations for all three segments around the globe as a project manager in Lean & Projects.
Thanks to your previous positions within the KraussMaffei Group, you know our company and the plastics industry well. What would you like to emphasize in your new position?
Customer satisfaction and growth are at the very top of my agenda. For me, this means fast answer and response times and developing new service products for even more comprehensive support for our customers. To achieve this, I am counting on my team's expertise and close collaboration, even when working from different locations.
As a young and dynamic manager, you are certain to approach your new position with many new ideas. What goals have you set for the first year and what visions would you like to implement?
Before I develop and implement new ideas, I am placing the focus of my work on analyzing processes and already existing projects. If I see opportunities for improvement, my employees and I work together to address how to make these improvements happen.
It is important to me to be able to offer our customers globally efficient service that is tailored precisely to the customers' needs. To do this, I would like to expand our service network and, in the future, collaborate even more closely with colleagues from sales, subsidiaries and agencies.